In one of the better recent articles focused on OMNI-channel retail strategy, this article from HBR really hit home for me. It outlines a research-driven process for testing several hypotheses about merits of OMNI-channel. In short, getting shoppers to buy online had a negative effect on retail profitability. However, getting online shopper to buy in-store gave a major boost to profitability. Perhaps the article is biased toward brick and mortar, but not blindly so. There are some good insights into what criteria make for more profitable channel shoppers, including a shopper’s proximity to the store. The conclusion I drew from this was that if retailers can win shoppers in any channel, go for it. But if they can get online shoppers to go in-store, they will boost margins and sales. That’s why ship-to-store is the best OMNI-channel strategy to capture this online to offline customer behavior.
Archive for Consumer Research
In a recent article by AdAge, a variety of companies shared their approach and desire to use purchase-based data to enhance targeting of digital ads, specifically by CPG brands. Epsilon, Acxiom, Datalogix among others are referenced. Lots of talk around high-level trends, but not as much discussion around what specific data is being used, where it comes from and how marketers are using it. Devils always in the details.
Pretty interesting take on change management Here. Although I think that it’s missing some relevant information and observations of why certain people reject change more than others. Plus, not all individuals want growth, which breeds uncertainty. Some people like stability and predictability, which I believe are fundamentally different than change and growth. Enjoy!
Here is a great article breaking down the differences and details of what makes Comscore and Quantcast unique from Google Analytics and others in the online audience measurement arena. I found the description very informative and objective. I’m a huge fan of both companies and always interested in understanding what’s going on “beneath the hood.” You can check out the full post here.